Shipping policy

From our islands to your doorstep. Here's everything you need to know about how we ship your story.

📦 ORDER PROCESSING TIME

• ✓  Please allow 1–3 business days for order processing before shipment.
• ✓  During peak seasons or new collection drops, this may extend slightly. We promise it's worth the wait.
• 🏝️  Orders may ship from our Cebu or Manila hub depending on stock availability whichever gets it to you fastest.

🇵🇭 DOMESTIC SHIPPING (PHILIPPINES)

We ship nationwide via trusted courier partners. Wherever you are in the archipelago, from Batanes to Tawi-Tawi, we'll get your order to you.

• ✓  Metro Manila & Cebu: 3–5 business days
• ✓  Other Luzon, Visayas & Mindanao areas: 3–7 business days
• ✓  Shipping costs calculated at checkout based on destination and selected service

🤝 COURIERS WE WORK WITH

We proudly partner with trusted local couriers to get your order to you safely and on time.

• ✓  LBC, SPX & J&T (Non COD) — Standard nationwide delivery
• ✓  Lalamove & Grab Express — Rush and next-day delivery upon availability for Metro Manila & Cebu City

A tracking number will be emailed to you once your order ships.

🔍 ORDER TRACKING

• ✓  Once shipped, you'll receive a tracking number via email.
• ✓  Track your order directly on the courier's website using your tracking number.

🎁 GIFTING REQUESTS

Sending a Suroy Wear piece as a gift? We've got you covered because gifting is personal and we want it to feel that way.

• ✓  Request gift-ready packaging or a custom note at checkout
• ✓  Email us at orders@suroywear.com right after ordering to confirm your request
• ✓  We can remove invoices or pricing tags upon request

⚠️ LOST, DELAYED, OR DAMAGED SHIPMENTS

If your shipment hits a snag, we've got your back.

• 📦  Lost Packages: If your order hasn't arrived within the estimated time, contact us and we'll assist with courier claims.
• ⏱️  Delayed Deliveries: Delays happen, especially with weather or peak periods but we'll help however we can.
• 🔧  Damaged Items: If something arrives damaged or tampered with, email us at orders@suroywear.com within 48 hours with clear photos and we'll make it right.

🚫 SHIPPING RESTRICTIONS

• ✓  We do not ship to P.O. boxes or APO/FPO addresses.
• ✓  Some products may not be eligible for certain delivery areas. Contact us if you have concerns.

🌏 SHOPPING FROM OUTSIDE THE PHILIPPINES?

Visit our global store for international shipping, USD pricing, and worldwide delivery via FedEx and DHL Express.

For returns and exchanges, please refer to our Return Policy. For anything else, we're just a message away at orders@suroywear.com.