Suroy Wear FAQs

Welcome to the Suroy Wear FAQ section! Here, we answer common questions about our products, orders, shipping, and more. If you need further assistance, feel free to Contact Us.

About Suroy Wear

Suroy Wear is a premium, travel-inspired apparel brand crafted for explorers, adventurers, and storytellers. We design high-quality, sustainable clothing that blends comfort, style, and Filipino culture—perfect for everyday journeys and once-in-a-lifetime adventures.

At Suroy Wear, every piece is crafted for movement and made with premium materials like 100% organic cotton. Our designs are inspired by travel, everyday adventures, and the vibrant stories of Filipino culture. We embrace sustainability, thoughtful design, and island pride—creating apparel that’s as meaningful as it is wearable.

Explore the story behind Suroy Wear →

Product & Sizing

Our shirts are made using premium materials designed for comfort, durability, and everyday wear. Most styles use 100% organic cotton, while some collections feature blended fabrics for added stretch or performance.

To see specific fabric details and fit, check the product description and sizing chart on each item’s page.

Each adventure starts with the right fit—check the Size Chart on every product page for detailed measurements. Between sizes?Size up for comfort.

We want your clothes to last a lifetime.

  • Machine wash cold inside out with like colors.
  • Use mild detergent and do not bleach.
  • Tumble dry low or hang dry for best results.
  • Do not iron directly on prints.
  • Do not dry clean.

Ordering & Payment

Simply browse our shop, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

We accept a variety of secure and convenient payment methods:

  • Credit & Debit Cards: Visa, Mastercard, JCB
  • Digital Wallets: GCash, PayMaya, Maya, GrabPay
  • Bank Transfers: BPI, RCBC, ChinaBank, UnionBank
  • Over-the-Counter: Cebuana, LBC (7-Eleven coming soon)
  • Installments: Available via Billease
  • SuroyPH Gift Cards

All payments are processed through encrypted systems via trusted providers like Xendit, PayMongo, and PayMaya. Look for the lock icon in your browser for a secure checkout experience.

Yes, we ship worldwide! While prices may display in your local currency, all payments are processed in Philippine Peso (₱) — the official currency of our shop. If you’re ordering from abroad, your bank or payment provider will automatically convert it at the current exchange rate. Additional foreign transaction fees may apply, depending on your card issuer.

Orders can only be modified or canceled within 12 hours of purchase. Contact us immediately if you need to make changes.

Shipping & Delivery

Orders from our first launch will begin shipping on May 1, 2025.

We currently ship nationwide across the Philippines and to select international locations. We’re actively working to expand our global shipping options, so stay tuned for updates.

For full details and delivery times, check out our Shipping & Delivery page →.

  • Metro Manila & Cebu: 2-5 business days
  • Provincial Areas: 3-10 business days
  • International Orders: 3-20 business days (varies by country)

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

What is your return policy?

We accept returns and exchanges within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original packaging.

Email us at shop@suroy.ph with your order number and reason for return. We’ll guide you through the process.

Refunds are available for defective or incorrect items. Otherwise, we offer store credit or exchanges.

Collaborations & Bulk Orders

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We love working with creators, influencers, and businesses! Visit our Collaborate With Us page for details.

Yes! If you're interested in carrying Suroy Wear, fill out our Distributor Form and we’ll get back to you.

Contact Us

Didn’t find what you’re looking for?
Reach out to us at our contact form or message us on Instagram / Facebook and we’ll be happy to assist!