Suroy Wear FAQs

Welcome to the Suroy Wear FAQ page. Your guide to orders, shipping, sizing, and everything in between.

Got a question about your tee, your tracking, or how to send a gift? You’re in the right place.

If you need extra help, just hit us up via our Contact Us page. We’re happy to help!

About Suroy Wear

Every journey starts with a story.

Here’s a little more about who we are, what we believe in, and what sets us apart.

Suroy Wear is a premium travel and lifestyle-inspired apparel brand created for explorers, adventurers, and storytellers.

We design high-quality, sustainable clothing that blends comfort, style, and Filipino culture that is made for everyday journeys and once-in-a-lifetime adventures.

Rooted in the islands. Worn for the road ahead.

At Suroy Wear, every piece is crafted for movement that is made with premium materials like 100% organic cotton and designed with the traveler in mind.

Our collections draw from everyday adventures, island culture, and the vibrant stories that shape Filipino identity.

We believe in sustainabilityintentional design, and wearing your story with pride.

It’s more than apparel. It’s a journey you wear.

Explore the story behind Suroy Wear →

Fabric, Fit, and Feeling Good in Every Thread.

Curious about what goes into every shirt? Here’s everything you need to know.

Our shirts are made with premium materials designed for comfort, durability, and everyday wear.

Most styles use 100% organic cotton — soft, breathable, and sustainably sourced. Some collections may feature blended fabrics for added stretch or performance, especially for movement-focused designs.

For exact fabric details and fit, check the product description and sizing chart on each item’s page.

Each adventure starts with the right fit—check the Size Chart on every product page for detailed measurements. Between sizes?Size up for comfort.

We want your clothes to last a lifetime.

  • Machine wash cold inside out with like colors.
  • Use mild detergent and do not bleach.
  • Tumble dry low or hang dry for best results.
  • Iron inside out. Do not iron directly on prints.
  • Do not dry clean.

Ordering & Payment

From cart to checkout that is simple, secure, and smooth.

Everything you need to know before clicking “Pay Now.”

Just browse our shop, pick your favorite pieces, and add them to your cart.

Once you’re ready, head to checkout and follow the steps. Simple, secure, and smooth.

Your journey with Suroy Wear starts with one click.

We accept a variety of secure and convenient payment methods:

For International Customers (via Stripe):

  • Visa, Mastercard, American Express, JCB
  • Apple Pay / Google Pay
  • Secure online checkout: Pay via Stripe

For Customers in the Philippines:

Credit & Debit Cards

  • Visa, Mastercard, JCB, American Express
  • Available via PayMaya and Xendit

Digital Wallets

  • QrPH
  • GCash
  • PayMaya / Maya
  • GrabPay
  • ShopeePay

Bank Transfers

  • BPI, RCBC, ChinaBank, UnionBank

Over-the-Counter

  • Cebuana Lhuillier
  • LBC
  • 7-Eleven (coming soon)

Installment Plans

  • Available via Billease

SuroyPH Gift Cards

  • Redeem easily during checkout

Cash on Delivery (COD)

  • ₱100 COD service fee applies
  • Please prepare exact payment on delivery

All COD orders are verified before shipping.

Heads-up for PayMaya users:

To pay via PayMaya or Maya Wallet, choose the “Credit/Debit Cards and E-Wallets” option at checkout. From there, you’ll be redirected to PayMaya’s secure payment screen.

All payments are processed through encrypted systems via trusted providers like XenditPayMongo, and PayMaya.

Look for the 🔒 lock icon in your browser for a safe and secure checkout experience.

Yes, we ship worldwide! 

While prices may appear in your local currency, all payments are processed in Philippine Peso (₱) — the official currency of our shop. Your bank or card provider will automatically convert the amount based on the current exchange rate.

Heads-up: Some card issuers may apply a small foreign transaction fee.

For the smoothest checkout experience:

We recommend selecting Credit/Debit Cards and E-Wallets at checkout. It’s the most reliable for international cards and helps your order process quickly.

Prefer to pay via Bank Transfer or Wise?

We’ve got you! Just email us at orders@suroywear.com, and we’ll be happy to assist you with a manual order and send the payment details.

Perfect for customers abroad who prefer alternative payment methods.

Wherever you’re ordering from, we’re excited to send a piece of the islands your way.

We get it, sometimes plans (and shirt sizes) change.

You can modify or cancel your order within 12 hours of purchase. Just email us right away at orders@suroywear.comand we’ll do our best to catch it before it ships.

After 12 hours, your order might already be on the move but we’re always here to help however we can.

Shipping & Delivery

How your Suroy finds its way to you.

Whether local or overseas, here’s how and when your adventure arrives.

We currently ship nationwide across the Philippines and to select international destinations via DHL Express.

We’re actively working to reach more corners of the world so stay tuned as our journey grows.

For full details and delivery times, check out our Shipping & Delivery page →.

Absolutely! If you’re gifting a Suroy Wear item, just let us know.

You can:

  • Request gift-ready packaging
  • Add a custom note to the recipient
  • Ask us to remove pricing or invoice slips


To request, simply leave a note at checkout and email us at orders@suroywear.com right after placing your order. We’ll take care of the rest!

Once your order is placed, please allow 1–3 business days for processing before it ships out.

During seasonal peaks or new collection drops, processing may take slightly longer but we’ll always do our best to ship your order as quickly as possible.

Estimated delivery times after dispatch:

  • Metro Manila & Cebu: 3–5 business days
  • Other areas in Luzon, Visayas & Mindanao: 3–10 business days
  • International orders: 3–7 business days via DHL Express (delivery times may vary by country and customs)

You’ll receive a tracking number via email as soon as your order is on its way.

As soon as your order heads out, you’ll receive an email with your tracking number and a link to follow its journey.

If you haven’t received your tracking email within a few days after ordering, feel free to reach out to us at orders@suroywear.com and we’ll be happy to assist.

While most orders are fulfilled within our stated timelines, unexpected production or shipping delays can occasionally occur.

If your order is delayed beyond 30 days from the date of purchase, you may request a full refund or choose an alternative item. Please contact us at returns@suroywear.com for assistance.

Returns, Exchanges & Making Things Right

If it doesn’t fit, feel right, or spark joy - we’re here to make it right.

Returns, exchanges, and everything in between.

Email us at orders@suroywear.com with your order number and reason for return. We’ll guide you through the process.

You may find our full Return Policy here.

Refunds are available for defective or incorrect items. Please find our full Return Policy here.

Collaborations & Bulk Orders

Got an idea we can build together? A community you want to clothe in purpose? We’re all ears.

We love working with like-minded brands, events, local groups, schools, and resellers who believe in travel, storytelling, and wearing something that matters.

We love working with creators, influencers, and businesses! Visit our Collaborate With Us page for details.

Yes! If you're interested in carrying Suroy Wear, fill out our Distributor Form and we’ll get back to you.

Yes! We love working with brands that share our heart for storytelling, culture, and movement.

If you’re looking to collaborate on a design or limited-edition piece, you might be a great fit for our Suroy & Co. series, a collection that celebrates partnerships with brands that shaped our stories.

If you’re part of a community, school, or cause that needs support, we also collaborate through Suroy Cares, our initiative for meaningful giving, awareness, and grassroots outreach.

Whether you’re a local brand, a passionate creative, or a community leader, we’d love to hear from you. Reach out to us at collabs@suroywear.com and let’s build something purposeful together.

Still got questions? Let’s talk.

Didn’t find what you’re looking for?

We’re just a message away. Reach out to us at our contact form or message us on Instagram / Facebook.

We’ll be happy to help, whether it’s about your order, sizing, or even just to say hi.